Refund policy
At Just Original, we strive to provide our valued customers with the finest quality product and exceptional customer service. We want you to be completely satisfied with your purchase, but we understand that there may be occasions when you need to exchange an item. To ensure a smooth and hassle-free experience, we have established the following Returns Policy:
Eligibility for Exchange:
You are eligible to exchange an item if it meets the following criteria:
The item is in its original condition, unworn, and free from any damages or alterations.
The original packaging, including tags and labels, is intact.
You have the original proof of purchase, such as a receipt or order confirmation.
Why No Refund Policy:
We at Just Original offer check n pay service all over Pakistan for customer satisfaction or to create a more transparent relation with our customer. We don't want our customer to have any trust issues while placing order: to overcome any doubts or issues we want every customer of ours to check the parcel before receiving still anyhow for some reason if our customer is not satisfied they can return the parcel on spot to the courier company.Just Original bares a high cost of this policy as when the parcel comes back to us the product gets totally damaged if not then packaging is destroyed and most of the time it gets stolen inspite of all these factors Just Original never stepped back from this policy and bares the heavy cost of this policy just to maintain and gain customer trust and maintain smooth transaction with the customer. Hence after such transparent delivery exchange policy still applies.
For in-house purchasing the exchange policy applies and refund doesn't apply as our staff at Just Original is well trained: They satisfy the customer with every possible query they have whether its original or high end we tell the customer regarding everything.
Hope this makes sense.
Happy Shopping.
Timeframe for Exchange:
You can initiate a exchange within 7 days of the purchase or delivery date, whichever is later.
After this period, we regret that we won’t be able to accept exchange.
Sale items are non-refundable but you can still exchange them.
Non-Refundable Items:
For hygiene and safety reasons, we cannot accept returns sale items unless they are faulty or damaged upon receipt.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact our customer service team at:
Email: support@justoriginal.shop
Phone: 03084003838
Exchanges are subject to availability, and we will do our best to accommodate your request. If the desired item is unavailable, we will offer alternatives or process a refund as per our refund policy.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately.
We may request photographic evidence of the damage or defect for our records.
Upon verification, we will offer a replacement or provide a refund, including any shipping costs incurred.
Please note that this Refund and Returns Policy is specific to Just Original. Our policy may be subject to change, and the latest version will always be available on our website or provided to you upon request.
If you have any further questions or require assistance, please feel free to reach out to our customer service team. We are here to help you and ensure your satisfaction with our products and services.